Customer Guidelines
1. Use WeChat to scan the QR code to enter the online shop.
2. Click on the DCSZ logo to enter the store.
3. Username and Password are
User: cishf
Password: 123456
4. After entering the store, you will be able to see the products for sale.
5. Select your product and size. Please ensure you fill in the Student Name, Student Number, and the Current School Year!
*Please note that we will cross-check your Student Number with the school coaches to confirm it is correct. You may not choose a number!
If you do not know your Student Number, please enter 0, and we will confirm with the school for you. You may also leave a remark message with your order information while checking out.
6.Click the“Member”button at the bottom to track orders and shipment statuses
Contact Us
If you have any questions or issues with your orders, you may contact us
via Email at sales@oso-enterprise.com.
FAQ
1. All purchased items are non-refundable.
2. Any items with a special offer or discount cannot be exchanged or refunded.
3. Items purchased within 2 weeks can only be exchanged once with the original receipt and
packaging.
4. Exchange will not be accepted on items in any way worn, washed, altered, or damaged.
5. Only items from the same school can be exchanged.
*The company reserves the right to determine the above conditions
*Contact us first if you wish to arrange an exchange - the best way to contact us is through email to sales@oso-enterprise.com, please quote your order number and provide us with your contact wechat and/or email address.